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www.almajewels.com

F A Q

Q: Are my online credit card transactions secure?
A: Yes. All online transactions at ucbeads.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

Q: Do you have a printed catalog?
A: Because we are constantly adding products and our inventory is always changing, a printed catalog would be out of date the day we printed it. For this reason, we do not produce a printed catalog.

Q: Do you have a physical store?
A: Yes. Besides an online business we have many retail stores in Bali.

Q: How long will it take for me to receive my order?
A: Processing and delivery time depend on which shipping method you choose and where the order is being delivered.


Q: What is Paypal? How do I use it?
A: Paypal is a very popular way to do business on the Internet. The reason being that the only people who will have your credit card or bank account information is Paypal. With PayPal, you can send money to anyone with an email address by simply signing up at PayPal. To pay using PayPal simply select “Pay using PayPal” in the payment method of the checkout screen after completing your shipping information. When you continue you will be prompted to login to your PayPal account, verify the order, send the payment then finish the checkout process. Your order will be processed once we are notified that your payment has cleared.

Q: Why can't I find an item that I had found before on your website?
A: If you can't find a particular item that you had found before on our website, that means it has been discontinued. Items are usually discontinued because of availability or quality issues, so we will probably not be carrying the item anytime soon.

Q: I've suggested products I would like to see you carry; what happened to my suggestion?
A: Your suggestion was heard loud and clear. Every product suggestion we get is notated in a suggestions log. The suggestions are presented to our Product Team when they are deciding what new product to add, and are a major factor in our decisions.


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